What is the cost of shipping and returns?

We offer FREE shipping on all orders. 

How long do I have to return an item for a refund?

You have 15 days from the date of delivery to return an item for a refund. After this period, we can only offer store credit.

How do I initiate a return for a refund?

To initiate a return, contact our customer service team at [orders@silverback-strength.com] within 15 days of receiving your order to request a return authorisation. Then, pack the item securely in its original packaging, and ship it back using a trackable method. You will be responsible for the return shipping costs.

What is the process for receiving a refund?

Once we receive your returned item, our team will inspect it. If it meets our return criteria, we will process your refund within 14 business days, issuing the refund to the original payment method used for the purchase.

What happens if I initiate a return after the 15-day window?

If you initiate a return after the 15-day window but within 30 days of delivery, we will issue you store credit instead of a refund.

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately at [orders@silverback-strength.com] with your order details and a description of the issue. We will work with you to resolve the problem as quickly as possible.

Who can I contact if I have questions about the refund and returns policy?

If you have any questions about our refund and returns policy, please contact our customer service team at [orders@silverback-strength.com].